What information do we collect and use?
In order to provide you with an enhanced guest and user experience, your hotel has engaged GuestDriven to provide various services including, among others, expedited check-in and check-out, from your computer or mobile device. In providing such services, we are required by your hotel to collect and transmit various personally identifiable information such as, among others, your name, email address, credit card number, the credit card expiry date and, in some cases, the applicable authentication code. Such information is also used for the purposes of trouble shooting, dispute resolution, administrative obligations and in connection with the enforcement of agreements between us and you, our valued client, as well as to comply with applicable law.
Non-Personally Identifiable Information
Through your use of the Sites and using cookies or other similar collection and/or tracking techniques, certain non-personally identifiable information such as, among others, geographical information, device information and chronological information, is automatically collected by us for troubleshooting and analytical purposes. By using the Sites, you agree that GuestDriven retains all rights to any analytics and reports created from the collection of such data, and that GuestDriven is permitted to use, as well as share with third parties, such non-personally identifiable data.
We reserve the right to combine personally identifiable and non-personally identifiable information for analytics purposes, and, when combined, all if such information will be considered and treated as personally identifiable information.
How We Use and Share Information
All personally identifiable information is shared only as described in this policy. We do not sell or trade any of your personally identifiable information.
Affiliated Businesses We Do Not Control
You acknowledge that we have been engaged by hotel, travel and hospitality businesses (each a “third party”) to provide various services and transactions through the Sites and, in order to facilitate the processing and completion of such services and transactions, as applicable, we are required to share your personally identifiable information with the applicable third party. However, rest assured that any such personal identifiable information is not shared for the purposes of marketing any such third party’s products or services, without your consent. Additionally, we engage various agents (“Agents”) to perform certain functions on our behalf such as, for example and without limitation, order fulfillment, marketing assistance and customer service. By using the Sites and the services, you agree that your personally identifiable information may be shared with these third parties and Agents.
The Sites are solely intended for use by individuals who have attained the age of eighteen (18) years or, if you are younger, with the consent and involvement of your parent or guardian.
We encourage you to promptly update your personally identifiable information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past check-ins and related transactions, you cannot delete information associated with past transactions. In addition, in may be impossible for us to completely delete all of your information due to periodic backups.
How do we protect your information?
We have implemented commercially reasonable security measures to safeguard and maintain the privacy and confidentiality of your personally identifiable information. Access to your personally identifiable information is restricted on a need to know basis; furthermore, the use of your personally identifiable information by our Agents is restricted to the fulfilment of any such Agent’s duties and obligations owing to GuestDriven and for no other purpose.
Notwithstanding the foregoing, no method of transmission over the Internet is 100% secure. Therefore, while GuestDriven uses commercially reasonable efforts to protect your personally identifiable information, GuestDriven cannot guarantee its absolute security.
If you would like to opt out of receiving our marketing emails, please follow the instructions included in any such emails or contact one of customer service representatives at firstname.lastname@example.org
Other Web Sites and Advertisements
Conditions of Use, Notices, and Revisions
We know that your privacy is very important to you. We welcome questions and comments regarding this policy, so feel free to contact us at:
Mail: MConcierge Systems Inc. dba/ GuestDriven, 5605 Avenue de Gaspé, Suite #508, Montreal, Quebec, Canada, H2T 2A4.