MConcierge Systems Inc. dba/ GuestDriven (“us” or “we” or “our”) strives to build lasting relationships with our clients, and, in doing so, we appreciate the importance of our clients’ privacy. The safeguarding of, and maintaining the confidentiality of, our clients’ personally identifiable information collected through our apps or websites (collectively the “Sites”) is of utmost priority. This privacy policy (as may be amended) is intended to explain how your personally identifiable information may be collected, handled and disclosed.

 

What information do we collect and use?

 

In order to provide you with an enhanced guest and user experience, your hotel has engaged GuestDriven to provide various services including, among others, expedited check-in and check-out, from your computer or mobile device. In providing such services, we are required by your hotel to collect and transmit various personally identifiable information such as, among others, your name, email address, credit card number, the credit card expiry date and, in some cases, the applicable authentication code. Such information is also used for the purposes of trouble shooting, dispute resolution, administrative obligations and in connection with the enforcement of agreements between us and you, our valued client, as well as to comply with applicable law.

 

Kindly note that by entering the information requested on a Site and either submitting such information or completing the applicable transaction, you are agreeing to the collection of the above-mentioned personally identifiable information pursuant to the terms of this privacy policy (as may be amended).

 

Non-Personally Identifiable Information

 

Through your use of the Sites and using cookies or other similar collection and/or tracking techniques, certain non-personally identifiable information such as, among others, geographical information, device information and chronological information, is automatically collected by us for troubleshooting and analytical purposes. By using the Sites, you agree that GuestDriven retains all rights to any analytics and reports created from the collection of such data, and that GuestDriven is permitted to use, as well as share with third parties, such non-personally identifiable data.

 

We reserve the right to combine personally identifiable and non-personally identifiable information for analytics purposes, and, when combined, all if such information will be considered and treated as personally identifiable information.
How We Use and Share Information

All personally identifiable information is shared only as described in this policy. We do not sell or trade any of your personally identifiable information.

 

Affiliated Businesses We Do Not Control

You acknowledge that we have been engaged by hotel, travel and hospitality businesses (each a “third party”) to provide various services and transactions through the Sites and, in order to facilitate the processing and completion of such services and transactions, as applicable, we are required to share your personally identifiable information with the applicable third party. However, rest assured that any such personal identifiable information is not shared for the purposes of marketing any such third party’s products or services, without your consent. Additionally, we engage various agents (“Agents”) to perform certain functions on our behalf such as, for example and without limitation, order fulfillment, marketing assistance and customer service. By using the Sites and the services, you agree that your personally identifiable information may be shared with these third parties and Agents.

 

Business Transfers

As a growing business, there exists that possibility that we will be a party to mergers, acquisitions, corporate reorganizations and other similar transactions. In connection with any such transaction, our customer’s information may be transferred to the resulting entity; however, notwithstanding any such transfer, your information will always remain subject to, and be protected by, this privacy policy (as may be amended).

 

Children

The Sites are solely intended for use by individuals who have attained the age of eighteen (18) years or, if you are younger, with the consent and involvement of your parent or guardian.

 

Up-to-date Information

We encourage you to promptly update your personally identifiable information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past check-ins and related transactions, you cannot delete information associated with past transactions. In addition, in may be impossible for us to completely delete all of your information due to periodic backups.

 

How do we protect your information?

We have implemented commercially reasonable security measures to safeguard and maintain the privacy and confidentiality of your personally identifiable information. Access to your personally identifiable information is restricted on a need to know basis; furthermore, the use of your personally identifiable information by our Agents is restricted to the fulfilment of any such Agent’s duties and obligations owing to GuestDriven and for no other purpose.

 

Notwithstanding the foregoing, no method of transmission over the Internet is 100% secure. Therefore, while GuestDriven uses commercially reasonable efforts to protect your personally identifiable information, GuestDriven cannot guarantee its absolute security.

 

Choice/Opt-Out

If you would like to opt out of receiving our marketing emails, please follow the instructions included in any such emails or contact one of customer service representatives at support@guestdriven.com

 

Other Web Sites and Advertisements

This Privacy Policy (as may be amended) applies only to the Sites. While the Sites may provide links to third party sites, we do not exercise control over any such third party site. We recommend reviewing the privacy policies applicable to any such third party site prior to its use in order to ascertain if and how data is collected through any such third party site.

 

Conditions of Use, Notices, and Revisions

Your use of the Sites, and any dispute relating thereto, is governed by the terms and conditions applicable to any such Sites and this privacy policy (as may be amended), the whole including limitations on damages, arbitration of disputes, and application of the law of the State of California. If you have any concern about privacy at GuestDriven, please contact one of our client representatives and we will be happy to assist you.

 

Please note that this privacy policy is subject to change and we ask that you consult the Sites in order to be apprised of any changes. We may choose to notify you of any changes to this privacy policy by positing a notification of any such change on any of the Sites or by contacting you by email.

 

Contact Us

We know that your privacy is very important to you. We welcome questions and comments regarding this policy, so feel free to contact us at:

 

Email: support@guestdriven.com.

Mail:   MConcierge Systems Inc. dba/ GuestDriven, 5605 Avenue de Gaspé, Suite #508, Montreal, Quebec, Canada, H2T 2A4.