River Rock Casino Resort has partnered with GuestDriven for a high-tech guest engagement upgrade to it’s Casino Hotel Resort.
RICHMOND – June 4, 2016 – The River Rock Casino Resort has tapped leading hotel technology provider GuestDriven for their Express Mobile Check-in & Upgrades solution for its 396 rooms and suites.
GuestDriven is a cloud-based guest engagement platform, featuring the industry’s first omni-channel communication platform, for a robust combination of both guest-facing and hotel management tools. GuestDriven’s Express delivers mobile check-in and upgrades for guests without the need to download an app.
Rajesh Rajan, Director of Revenue @ River Rock Casino Resort, said “GuestDriven has been a great product for us to grow our ancillary revenue and the overall revenue per guest. It also allows us to personalize the stay to the guest needs. Their team is very supportive, easily accessible and willing to listen to feedback.”
GuestDriven’s guest engagement platform also serves as a one-stop hotel services center that guests can use to make requests, place room service orders, and manage their stay throughout the guest journey.
Using their personal mobile device, guests will be able to enjoy a similar experience using the hotel mobile app to find information and request services. Whether at the property, at the airport or elsewhere, a smartphone or tablet will function as a direct line of communication with the hotel.
Hotel staff can control the guest-facing components using the GuestDriven hotel management dashboard, which include content management, offers and upgrade inventory management, business intelligence metrics, and guest messaging.
Anthony Zebrowski, Co-founder & CEO of Guestdriven said, “One of the winning features of the guest engagement platform is that it provides it increases guest engagement and drives incremental revenue for the hotel. We are also committed to delivering the best user experience to both guests and hotel staff”
For more information about GuestDriven’s mobile guest engagement solutions, please visit our website.
GuestDriven is a cloud-based guest engagement solution for the hospitality industry that drives higher margin revenue for hotels focused on guest engagement. We help hotels directly interact with guests, learn their preferences, build relationships and upsell inventory through personalized, moment-based targeted offers and communications. Based in Montreal, Canada, GuestDriven has a global customer base of leading hospitality brands.
About River Rock
River Rock Casino Resort is British Columbia’s premiere luxury award casino resort hotel – With the largest offering of slot and table games, the most diversity in live entertainment, and unparalleled dining options all in a distinctive waterfront setting. River Rock’s 396 rooms and suites have been awarded 4 World Luxury Hotel Awards, One Luxury Travel Award, and possess the Trip Advisor Certificate of Excellence. River Rock’s Casino has been celebrated by Forbes Travel Guide as “One of 8 Casinos Worth Skipping Vegas For.”