Have real conversations with your guestsInteract with your guests at any time, in your own voice. This is on-demand service. Providing an easy access communication channel with your guests builds relationships and trust.
HOTEL BACK OFFICE
Centralized operations & analytics toolsWith GuestDriven, the success and ROI of guest experience management is more consolidated, apparent and efficient. A one-stop back office toolbox including rich guest profiles, analytics dashboards, a campaign manager and an order manager.
Engage with check-in invitationsInvite your guests to check-in 24 hours before their stay. A simple, automated pre-stay check-in process allows them to personalize and customize their stay, selecting their comforts, conveniences and indulgences according to preference.
Invitation The GuestDriven platform sends automated pre-stay check-in invitations to guests 24h in advance of their arrival.
Upgrades Offer guests the available room inventory at your hotel when they are most likely to upgrade; before they arrive via mobile devices.
Upsells Strip away assumptions about what guests want and when. Unbundle your hotel services and amenities and allow the guest to craft and curate their own experiences through upsells.
Room-Ready Notification Update your guests when their rooms are ready. This is a small touch that contributes towards a seamless guest experience.